Shipping Conditions & Processing Time
There will be an additional delay in processing and shipping time.
As of now, we are processing orders at a 5-10 Business Days delay depending on the volume of order and COVID protocol obligation from the Canadian Government.
During this period, a higher number of transactions are processed and lead to many inventory changes in less than a second and that means some items might run out before the system has time to update the actual livestock. This is something we can't avoid if we wish to offer the actual livestock we have for you to buy.
Not all items go out at the same time but the probability this happens is still there.
We will email you if the product you ordered is not available and provide you with an estimated restock date/shipment date or refund the item before shipping your order.
Adding an item to your cart does not reserve the stock for your final checkout. The product is only allocated to your order once the payment has been accepted, the order is confirmed and we have shipped your order.
After your order is placed, we won’t be able to make changes to an order. If you forgot an item, please place another order.
Please be advised, receiving a “purchase order” via email indicating the items selected, does NOT guarantee all items will be in stock.
We will notify you by email when your package has been processed at the postal service.
Note that in certain cases, multiple items may ship separately. In these situations, no additional shipping fees will be applied.
How do I track my packet?
If you selected the trackable option at the checkout page, we will email you a tracking number when your order has been shipped. You can track your order within your account or on the carrier's website. Please follow the link within your shipment confirmation.
If you didn’t choose a trackable option, you cannot track your order.
Does your order include a tracking code?
- Standard shipping: Not included
- Small packet by air or surface: Not included
- Parcel by air or surface: includes tracking code
- Expedited USA: includes tracking code
- XpressPost: includes tracking code
- Expedited Parcel: includes tracking code
- XpressPost: includes tracking code
You can view your order status or track it by login to your account.
Exchanges & Refunds
- You have 30 days from the order date to exchange or return your items. If 30 days have gone since your purchase, we can't offer you a refund or exchange.
- We cannot accept underwear, socks, water bottles or shakers for hygiene reasons - no exceptions.
- All merchandise must be unwashed and unworn with the original hangtags attached.
- Items bought during a Rise event like a fitness expo or a pop-up shop cannot be returned or refunded.
Refund processing time
Refund and exchange can take up to 5 business days to processed once we received the goods. If your refund is accepted, we will refund to the same payment method and card originally used.
Cancelling your order or Mistake in a Shipping address
If you have just ordered and have mistakenly entered the wrong size, colour or forgot to mention your apartment number/p.o box in your address, please contact us as soon as possible.
We can't guarantee we can make the changes but we will do our best to make the changes only if your order hasn't been shipped yet. Otherwise, you'll have to wait until you receive your order and proceed to an exchange. We will be here to assist you but we aren't responsible for any additional shipping fees or lost package due to a mistake in the mailing address.
Refusing a package, returned package or wrong address
If you refuse a package, entered the wrong delivery address, there was an issue at delivery, your package will be sent back to us. When this happens, We have to pay an additional shipping fee to get the package back. If we don't pay them, they will be abandoned and destroyed the package. The customer is responsible for such fees.
How to exchange a product
Visit our return page here: https://aliciamoffet.ca/pages/returns-exchanges. If you are approved for a refund or an exchange, we will process it by contacting you about the shipping payment to ship back your order. If it’s for a refund, a credit will automatically be applied to your credit card or original method of payment within 7 business days.
If a package is sent back to us by the postal service for any given reason, you are responsible for the shipping cost to send back the package to you. We will contact you and confirm the second shipment of the package. If after 60 days we’ve notified you and we haven’t heard back, all returned packages will be put back into stock and refunded via a store credit if the items are not on final sale or discontinued.
You will be responsible for any customs fees related to your order. Please note that the taxes charged by your country’s customs is solely determined by them. We are shipping all orders with Canada Post due to their competitive pricing and efficiency. Canada Post has a reputable relationship with most countries which helps to remove the regular brokerage and reduce customs fees.
The customs fee will depend on the value of the package and the item bought. Please refer to your country’s customs for a further approximation of the cost.
All our products carry a 30-day warranty. This warranty covers damaged and defective products. In these situations, we will exchange these products for you free of charge.
Any order placed before the beginning of a sale will not be subject to further discounts. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer.
Product prices already reflect discounts.
All offers are limited to stock on hand.
Shipping fees are non-refundable. All items are final sale.
FINAL SALE ON SELECT PRODUCTS
All items marked as Final Sale or bought during a sale cannot be exchanged or refunded as we won’t restock them.
The quality of these products respect our standards, we are just creating a place on the shelves for upcoming releases.
Items on Final Sale will be marked accordingly on their respective page.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
All prices for our products or any kind of service offered on Rise's website are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part of the content thereof) without notice at any time. We are not liable to you or any third party for any modifications, price changes, suspension or discontinuance of the service.